Welcome to your Southeast Idaho Small Business Development Center

Ann Swanson began working in web communications in 2000. Her career includes marketing director at Portneuf Medical Center,  marketing director at Idaho State University College of Business, and owning her own small business.

Ann holds two Master’s degrees from the University of Southern California and has been a marketing professor at Idaho State University. She joined the Pocatello Idaho SBDC in 2011 and is currently the regional director.

Ann helps businesses balance risk and opportunity, and she guides business owners through resources and tools that create real change in growth and sales. Her expertise includes business planning and strategy, financing, marketing plans, competitor analysis, and cybersecurity.

Ann also uses her experience to help businesses navigate digital marketing options. She teaches businesses how to leverage tools such as websites, SEO, e-newsletters, mobile marketing, pay-per-click, and social media to create better relationships with their customers.

Claudia Allen is a Business Consultant for the Southeast Idaho SBDC. She started her own process serving business thirty years ago and also spent many years bookkeeping for home-based businesses. She knows QuickBooks well and enjoys helping businesses set up their financial management systems.

Claudia helps businesses with financial management systems, and banking inquiries, thus her background. She also helps in business development.

Claudia was the former Loan and Loss Mitigation manager and a Business Development officer at two local credit unions, so she understands the relationships between banking and small business. She received a Master’s in Business Administration from ISU, and she is very active in Civitan International, a civic organization whose main focus is making our communities a better place to live and supporting people with disabilities.

Jordyn Galloway is an accountant with almost 10 years of experience in various roles in nonprofit organizations. Jordyn specializes in solving problems with her outside-of-the-box thinking and solutions. She thrives in environments where she can help others solve financial problems, including expense management, inventory management, budget oversight and analytics, as well as troubleshooting accounts payable and receivable headaches.

Her motto is “we can solve anything but fraud” which she uses to gently ask about the details of a transaction gone awry. She received her B.B.A. in Accounting from Idaho State University where she has returned to work on her Masters of Accountancy and CPA licensure starting Fall 2024.