Remember the last time you tried to do repairs on your car engine only to find out halfway through the job you were in way over your head? Those towing fees can really add up, not to mention the ribbing you will take from your mechanic. The same thing can happen if you try to
Have any of you been the victim of horrible customer service in the past? We mean tactics and events that really got you steamed. Did you ever patronize that store again? Did you try your best to relate the gory details to everyone that would listen? So have we and today we’re going to share
The first step in establishing superior customer service in a small business is simply understanding the meaning of the word “consistency”. It’s a waste of effort to establish a policy if you are willing to accept anything less than great customer service 100% of the time. This takes commitment and buy-in from everyone in your
Businesses can save money on their operating costs and improve their bottom line even in difficult economic times. Improving your energy efficiency will save you money now and in the long run. For a small business with a 5 percent pre-tax profit margin, an annual savings of $600 on energy costs has the same impact
Good business decisions result from carefully evaluating the benefits and drawbacks of any given situation. The benefits of complying with regulations that apply to your business are obvious; the drawbacks of noncompliance can be significant regardless of whether its tax rules, local ordinances or environmental regulations. In addressing environmental responsibilities, a business owner not only
So a customer is standing at your sales counter handing the clerk a regular old fashioned check to pay for a $1000 purchase from your store. What happens next can be critical to your mental health and the bottom line of your business. Hopefully, you have a check policy that has been carefully crafted, well
